Custom and Commission Pieces

  • All of the pieces on LBEE DESIGNS are one-of-a-kind
  • Should you be interested in a design or in a piece that is sold out, we can work with you to design a custom piece
  • Please reach out to Lori directly at lori@lbeedesigns.com to discuss potential commission pieces

Ring Sizer

  • If you do not know your ring size, use this as a guide
    ring sizer

Extra help or questions

  • Feel free to email us prior to making any purchase at info@lbeedesigns.com - we will respond to your request as soon as we can

Processing, Shipping & Delivery

  • All orders will take 5-7 business days for processing during the holiday season
  • We ship within the United States to non-P.O. box addresses
  • We will send all orders via priority mail with tracking and insurance for $15 per order
  • For international orders, shipping charges with insurance will be $50 via USPS international mail
  • Orders should arrive within 4-5 business days after order processing for locations in the US; up to 2 weeks for international orders. Orders for Flower Necklaces may take an additional 2 weeks
  • We also offer FedEx 2-day shipping for $30 per order in the US
  • We can also provide pick-up in New York City as well; please choose this option at checkout and email info@lbeedesigns.com to arrange

Order Tracking

  • You will receive a confirmation email once your order has been accepted
  • We will send updates on order status, including expected shipping date
  • Tracking information will be provided once your item has been shipped

Returns & exchanges

  • We want you to be completely satisfied with your order; if for any reason you are not satisfied, we will accept items for exchange, refund or merchandise credit within 14 days of receipt
  • For returns within 15-30 days, an exchange or merchandise credit will be offered
  • All returns must be unworn, unaltered and in saleable condition
  • Please email us at info@lbeedesigns.com for an RMA number and invoice prior to shipping your return
  • Return shipping will be the responsibility of the customer

Sales Tax

  • Sales tax will be charged for all orders shipped to addresses in New York State at the corresponding tax rate for the shipping location

Promotions

  • Periodically, LBEE DESIGNS will offer promotions
  • Please contact us at info@lbeedesigns.com with any questions

Payment Methods

  • We currently accept credit cards for payment, through our secure credit card servicer, Stripe
  • If you have questions regarding payment methods, please email questions to info@lbeedesigns.com

Product Care

  • Cleaning Silver Jewelry – silver naturally tarnishes with contact of everyday items including your skin
  • We recommend avoiding the shower, salt and chlorinated water while wearing your LBEE DESIGNS pieces
  • Silver should be stored in a cool dry place or box
  • To clean silver, use a soft polishing cloth periodically to restore shine
  • For deeper cleaning of silver, use mild dish detergent diluted in water on a cotton towel and rub the piece in one direction
  • For cleaning gemstones, use a very soft toothbrush and mild dish detergent diluted in water; rinse thoroughly and dry on a cotton towel
  • We do not recommend using paper towels as the towels can scratch the metal

Product Repair

  • Jewelry by LBEE DESIGNS is handcrafted and can be enjoyed for years with proper care
  • Jewelry should be cleaned at least once a year, and pieces inspected for any shifting of stones, malfunctioning clasps, or bent prongs
  • If any problems are found with your piece, please contact us at info@lbeedesigns.com so that we can address any issues